Shipping + Returns
We aim to despatch your order within 1-2 days using Royal Mail standard delivery. Postage and packing on small parcels up to 35cm x 45cm will cost £4.95, medium parcels up to 46cm x 610cm will cost £8.95. You should receive your order within 2-3 days of despatch.
Please contact us if you need to receive your order more quickly and we will try our best to accommodate your request.
For larger items such as furniture, we can arrange shipping with a national delivery company, and in such cases, please contact us for a quotation and to arrange a mutually convenient time for delivery.
Please contact us for delivery to the Scottish Highlands and Islands, N. Ireland, Eire, Isle of Man, Isle of Wight and Channel Islands as additional charges will be incurred.
PLEASE NOTE THAT SHIPPING TIMES MAY BE SLIGHTLY LONGER THAN USUAL DUE TO COVID-19
OUR PACKAGING MATERIALS
Many of the pieces we sell are produced with minimum impact on the environment and is is important to us that these products reach their final destination in an equally sustainable way. Therefore, wherever possible we are using sustainable, eco friendly and recyclable packaging and printed materials. We also work hard at the office to re-use and recycle and therefore if you receive your order in a less than perfect box it has probably been re-purposed, it may not be as pretty but it beats using a new one.
Please contact us for details and costs for shipping overseas which are dependent on parcel weight/size and destination. There may also be additional charges for sales tax/customs fees for certain countries.
We fully expect you to be delighted with your purchase; however, if you are in any way dissatisfied you may return it to us at your cost within 14 days, in the same condition that it was delivered and packed in its original packaging, for a refund or replacement. If the product is not in fully saleable condition we reserve the right to refuse a refund on the item. In the event of goods arriving damaged or not as ordered, please inform us within 24 hours and we will be happy to replace them. We regret that items made to order cannot be returned.
Address for returns
Grace Sisters @ The Hayloft
Ogbourne St Andrew
Marlborough SN8 1SE